Terms of Service

These Terms of Service (“Terms”) govern your use of the Convoroute website and software service (the “Service”), operated by Convoroute LLC, 17957 E 103rd Ave, Num 8513, Commerce City, CO 80022, USA, Colorado (the “Company”, “we”, “us”). Colorado Entity ID: 20261723901. Tax/VAT ID: not publicly listed.

1. Acceptance of terms

By creating an account, purchasing a subscription, or using the Service, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, Refund and Cancellation Policy, and AI Disclosure. If you use the Service on behalf of a business, you confirm you are authorized to bind that business to these Terms.

2. Description of the Service

Convoroute is a software platform that allows customers to create, train, customize, and deploy AI chatbots for purposes such as customer support, lead capture, FAQ answering, and website assistance. Features vary by subscription plan as described on our Pricing page.

3. Account registration

You must provide accurate, current information when registering and keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at support@convoroute.com of any unauthorized use. You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.

4. Subscriptions and billing

The Service is sold as a monthly recurring subscription, billed in EUR in advance. Prices are shown on the Pricing page; taxes may apply depending on your location. By subscribing, you authorize us and our payment processor to charge your chosen payment method each billing period until you cancel.

5. Cancellation

You may cancel your subscription at any time from your account settings or by emailing support@convoroute.com. Cancellation stops future renewals; your access continues until the end of the billing period already paid.

6. Refunds

Refunds are governed by our Refund and Cancellation Policy, which forms part of these Terms.

7. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy. We may suspend or terminate accounts that violate it.

8. Your content and ownership

You retain ownership of the content you upload to train or configure your chatbots (“Customer Content”). You grant us a limited license to host, process, and display Customer Content solely to provide and improve the Service. You are responsible for ensuring you have the rights to all Customer Content you provide and that it does not infringe third-party rights.

9. AI output disclaimer

Chatbot responses are generated automatically by artificial intelligence and may be inaccurate, incomplete, outdated, or otherwise unsuitable for your purposes. You are responsible for reviewing your chatbot’s configuration and outputs. See our AI Disclosure and Content Disclaimer.

10. No professional advice

The Service and its outputs do not constitute legal, medical, financial, tax, or other regulated professional advice, and must not be used to provide such advice. See the Acceptable Use Policy.

11. Third-party services

The Service may interoperate with third-party services (for example payment processors, hosting providers, or AI model providers). We are not responsible for third-party services, which are governed by their own terms.

12. Payment processing

Payments are handled by third-party payment processors. We do not store full payment card numbers on our servers. The processor’s terms and privacy policy apply to payment transactions.

13. Intellectual property

The Service, including its software, design, and branding, is owned by the Company or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, resell, or reverse engineer the Service except as permitted by law.

14. Service availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features with reasonable notice where practicable.

15. Termination

We may suspend or terminate your access for material breach of these Terms, including violations of the Acceptable Use Policy or non-payment. You may terminate at any time by cancelling and ceasing use. Sections that by their nature should survive (including ownership, disclaimers, limitation of liability, and indemnification) survive termination.

16. Limitation of liability

To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to us in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

17. Indemnification

You agree to indemnify and hold the Company harmless from claims, damages, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Service in violation of these Terms, or your violation of applicable law or third-party rights.

18. Governing law

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules. Courts located in Colorado will have jurisdiction over disputes, unless mandatory consumer protection law in your country of residence provides otherwise.

19. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email or in-product notice before they take effect. Continued use after the effective date constitutes acceptance.

20. Contact

Convoroute LLC, 17957 E 103rd Ave, Num 8513, Commerce City, CO 80022, USA. Support: support@convoroute.com · Legal: support@convoroute.com.