Refund and Cancellation Policy
This policy explains how cancellations and refunds work for Convoroute subscriptions, operated by Convoroute LLC.
1. Subscriptions and renewal
Subscriptions are billed monthly in EUR and renew automatically each billing period until cancelled. Renewal dates and amounts are shown in your account and on your receipts.
2. Cancellation
You can cancel anytime from your account settings or by emailing support@convoroute.com. Cancellation stops all future renewals. You keep access to your plan until the end of the billing period you have already paid for; no further charges are made after that.
3. Refunds
We do not automatically refund subscription time that has already been provided, except where required by applicable consumer law. However, we review refund requests case by case when submitted within 14 days of the charge.
Typically eligible:
- Duplicate or erroneous charges
- A verified technical issue on our side that prevented you from accessing the Service
- An accidental renewal reported promptly after the charge, with little or no usage in the new period
Typically not eligible:
- Substantial usage of the Service after the charge
- Account suspension or termination for violating the Acceptable Use Policy
- Simply forgetting to cancel before a renewal, where the period has been substantially used
4. How to request a refund
Email support@convoroute.com from your account email with the charge date, amount, and reason. We aim to respond within 1–2 business days.
5. Processing time
Approved refunds are issued to the original payment method and typically appear within 5–10 business days after approval, depending on your bank or card issuer.
6. Statutory rights
Nothing in this policy limits any non-waivable rights you have under the consumer protection laws of your country of residence.